Our items are handmade crochet toys. Please read carefully before ordering.
We accept returns or refunds only if the item arrives damaged, defective or wrong item sent.
You must contact us within 7 calendar days after you receive the package and provide clear photos as proof.

Custom-made products are non-refundable and non-returnable.
Buyer is responsible for return shipping cost unless the fault is on our side.

Once we receive and inspect the returned item, we will process your refund.
Refunds will go back to your original payment method and may take several business days.

If you have any questions, please email us: A15655377663@outlook.com
Website: https://florababyshop.com